Sending Repairs In
Personal callers
Customers are welcome to bring their goods into us personally. Please see our contacts page for opening times and out of hours delivery / collections.
Sending your goods to us for repair
Unless previously agreed, all goods received by us will be booked into our system and repaired under our Fixed Price Repair.

When sending your items to us for repair, via Royal Mail or any other courier, and to enable us to keep the repair costs down, please ensure that you use a suitable and strong box. Inside, it will need sufficient packaging to act as a cushion to protect your goods from any knocks whilst in transit.
Please enclose the following information with your goods:
  • Your name address and contact phone numbers
  • Company name if applicable
  • A description of the fault
Clearly label the package to the following address:
Omi Monitor Services
Caxton Point,
Caxton Way,
Stevenage,
Hertfordshire,
SG1 2XU.
Upon completion of repair
After the repair of your goods we will contact you to arrange payment and return. All items are collected / returned using the same box and packing provided by the customer.

Please advise us if you will be making arrangements for your own courier to collect or alternatively we can return your items via our courier. The carriage and insurance cost will be added to your invoice accordingly.

Items returned via our courier must go insured against loss or damage caused by them. However, although we may make good any crushed packing for the return journey, neither our courier nor we can be held responsible for any damage incurred due to a poor box or insufficient packaging that the customer provided.
Use a secure box
Whenever possible, use a new box or, if you still have it, the manufacturers original packing. The more times a box is used, the more it loses its original protective qualities. So a previously used box may not adequately protect your shipment. If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. Remove any labels and all other shipment markings from the box. Choose a box strength that is suitable for the contents you are shipping.
Provide Internal Protection
It’s important that you cushion the contents of your package properly. Be sure that you wrap it well, it should be surrounded by at least 5 cm of cushioning and be placed at least 5 cm away from the walls of the box. This will protect your goods from shock and vibration that can be conducted from the exterior of the box to its contents in transit. Make sure you use enough cushioning material to ensure that the contents do not move when you shake the container.
Listed below is a sample of monitors already serviced
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
ABA AC Acana Accele Accuvue Acer Aci Acorn ACR Kern Acrontech ACS Action Actkern ADDS ADI ADLXS Advance Advantech Advent AESO AGFA Aires AIWA AJP Akai Akhter Aladdin Allen Bradley Alcaatel ALFA Aloka Alpha Romeo Alphameric Altrasonic Amaga Amega Amstrad Amdek Amilo Amtran Anbonn Anders Anilam AOC APC Apple Cinema Display Applevision Applied Instruments Apricot Arburg Arche Archos Archtec Arcus Aries Artessyn Aschen ASEM Aspen AST AT&T Atari Atec ATM Audio Image Audiovox Austin AV4U AVIX Axion Aydin Aztel
List